Winter 2026 UK exam entry payment issue

We are aware of an issue affecting some online entry payments, which may cause a blank screen to appear during the payment process. We are working with our payment provider and web teams to resolve the issue as quickly as possible.

Please do not worry about your exam entry. Although the current UK entry closing date is 8 October, no customer will be disadvantaged as a result of this issue.

What to do

If you experience this problem (or have experienced it in recent days), please email lcme.admin@uwl.ac.uk before 10 October using the subject line “Payment Problems”. Please include:

• The names of the students you are entering
• Their dates of birth
• The subject titles and levels you are entering them for (e.g. Musical Theatre for Singers Recital Grade 3)
• The name of the Centre where the exams are to be held
• your telephone number

Any customer who contacts us before 10 October will have their entry protected and their booking completed without penalty. We will add your entries to the system and contact you in the coming days to take payment.

Thank you for your patience and understanding while we work to resolve this issue.

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